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Iesoft Labs

Auction Voice Agent

A phone voice agent and a chat assistant for a B2B vehicle-auction marketplace, sharing one set of tools.

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Sector
Automotive marketplace
Year
2024
Channels
Phone and web chat
Tools
One shared, typed layer
IL-12 · spec sheet

in

  • Dealer calls and web chats
  • Live marketplace data
  • Auction rules and dealer status

engine

  • A voice agent and a chat assistant
  • One shared, typed tool layer
  • Hand-over to a person when it should

out

  • The same answer on either channel
  • Lots, bids and payments explained
  • A person reached when it matters

The detailThe phone agent and the chat assistant share one typed set of tools, so they cannot disagree about a lot.

Practice: Ask the machine once

The problem

Dealers on a B2B vehicle-auction marketplace call and message at all hours about lots, bids and payments, and every answer depends on live marketplace data.

What we built

A phone voice agent and a web chat assistant that share one set of tools. Both can look up lots, explain auction rules and check a dealer’s status, and both hand over to a person when they should.

How it works

The voice agent and the chat assistant call the same typed tool layer, so an answer is the same whichever channel the dealer uses.

Writing on this

Field report · 18 May 2023On the Iesoft blogBuilding an Arabic ChatbotDialects, rich morphology and right-to-left text make Arabic conversational AI harder than translation suggests. What we ran into, and the tools that helped.

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